Apologies

Why is it people seem to have lost the capacity to say, 'Sorry?' What's so hard about it? You realise something is your fault, you apologise, it's quick, and everyone usually feels better. When it's meant.
But there seems to be a blockage in some people's brain. I hope they're not being obstinate on purpose as that is a whole other issue. I don't believe they are. It seems as if certain people genuinely think they've done nothing wrong. They can't see it.
A friend came round last night. A woman had driven into the back of her car. No apology. No damage was done and that was agreed. Eventually the woman barked, I don't really mean it, 'Sorry.'
Just now I tried to book tickets online at The Royal Exhange on their website. It kept coming up as an error.
I ended up phoning. Took ages to get through. I booked tickets. When I asked why I couldn't book online, he said because there are only bangquettes left and they don't come up online. I said, well I've got the page infront of me 'Banquettes, £9, and I've clicked for two seats' He said no isn't up there. I said yes it is, no it isn't, yes it is. Where did you look? Your website. I'd tried to say, just tell someone to put on the website you can only book banquettes on the phone or in person at the box office. He wanted proof I'd seen the page. He said it comes up as the seating plan, yes, and I said I'd clicked 'available seats.' He did, oh, yes, there are bangquettes advertised.......
'So you believe me now?' I quipped.
'Well, you went a different way.'
'It's on your website, maybe just tell someone.....'
In the end I said, 'I accept your apology.'
No comment.
What is so hard? 'Oh, yes, sorry.'
The customer is always right? I WAS RIGHT. Why on earth would I make it up?

Just say sorry, everyone feels a whole lot better and we can get on with it. I'm now ranting. I now want to complain about this guy on the box office. I want to enjoy going to see 'A View from a Bridge' because I've heard it is excellent. I don't go often to the Royal Exchange. This experience trying to book isn't encouraging especially when you are interrogated and checked up on and then left floating in the void thinking, 'what happened there?'